Operations Specialist - Faheemapp
- Full time
- REMOTE
Responsibilities
- Day-Day Students Operations - Monitoring performance of students on the platform and taking appropriate actions to ensure a reliable experience on the platform
- Stakeholder Management - Coordinate with internal and external stakeholders like parents and teachers to provide an overview of student performance and identify opportunities for improved experience and growth
- Respond to customer inquiries relative to products, procedures and use cases
- Actively contribute to the data-driven environment with best practices, methodology and data visibility.
- Provide professional and candid responsive customer service by using excellent customer service skills
- Should be able to escalate all appropriate problems/customer grievances to the senior management
Qualifications
- Able to meet deadlines
- Ability to get hands-on in a complex operational environment
- Confident, outgoing, and with a predisposition to teach others
- Ability to effectively troubleshoot problems and work collaboratively within a team environment
- Strong follow up and communication skills (oral & verbal)
- Educated to BS/MS level (or equivalent) within a subject relevant to the position
- Able to work effectively with minimal supervision
- Proficiency in Microsoft Excel and Office
Bonus Points
- Nice to have but not required
- Experience working within the technology industry/start-up environment is highly desirable
Benefits:
- Compatible Salary
- Remote work
- Learning & Development Opportunities
Apply
Applications should be sent to email:
Jobs@faheemapp.com