Hotel Receptionist - Carmel Hotel " Ramallah "

الصفحة الرئيسية


 Hotel Receptionist - Carmel Hotel  " Ramallah "




Carmel Hotel Ramallah, 5-Star Hotel in Palestine, is seeking qualified candidate to fill the position of:

Hotel Receptionist

General Purpose

Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

Main Job Duties and Responsibilities

  1. welcome and greet guests
  2. answer and direct incoming calls
  3. inform guests of hotel rates and services
  4. make and confirm reservations for guests
  5. ensure proper room allocation
  6. register and check guests in
  7. confirm relevant guest information
  8. verify guest's payment method
  9. verify and imprint credit cards for authorization
  10. issue room keys and direct guests to their rooms
  11. maintain clear and accurate records of guest room bookings
  12. compute all guest billings, accurately post charges to guest rooms and house accounts
  13. receive and transmit messages for guests
  14. retrieve mail, packages and documents such as faxes for guests
  15. listen and respond to guest queries and requests both in-person and by phone
  16. provide accurate information about local attractions and services
  17. liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  18. complete and maintain any incident reports, daily activity reports or other reports requested by management
  19. manage conference room bookings and scheduling
  20. close guest accounts and check guests out
  21. review accounts and charges with guests during the check-out process
  22. process accurate payment of guest accounts
  23. inform housekeeping when rooms have been vacated and are ready for cleaning
  24. monitor visitors to the hotel
  25. enforce rules and policies of the hotel
  26. maintain a neat and orderly front desk and reception area

Education, Skills and Experience

  1. High school diploma or equivalent
  2. guest/customer relations experience, preferably in a hospitality environment
  3. strong working knowledge of relevant computer software including MS Office and booking and payment systems
  4. numeracy skills
  5. administrative skills

Key Competencies and Qualities

  1. customer service orientation
  2. attention to detail and accuracy
  3. planning and organizing
  4. ability to multitask and prioritize
  5. professional appearance and attitude
  6. effective verbal and written communication skills
  7. ability to handle stress and stay calm under pressure
  8. conflict resolution skills
  9. decision making and judgment skills
  10. team work
  11. flexible regarding work schedules
  12. ability to respond appropriately to diverse customers and guests
  13.  Arabic and English are required

How to Apply:

Interested and qualified candidates are invited to submit their 3C.Vs to :
  info@carmelhotel.ps 
with the subject name “Receptionist”, no later than 10/02/2023
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