Individual Giving and Communications Officer - SOS Children’s Villages " Bethlehem "

Individual giving and communications officer

SOS Children’s Villages takes action for children as an independent non-governmental social development organization. We build families for children in need, we help them shape the development of their communities, we respect varying religions and cultures, and we work in countries and communities where our mission can contribute to development.

SOS Children’s Villages-Palestine started its operation in 1966 with the first SOS-Children’s Village in Bethlehem and is currently searching for experienced Individual Giving (IG) and Communications Officer to join the team of SOS Palestine National Office in Bethlehem. The Individual Giving (IG) and Communications Officer will report directly to Fundraising Development and Communications Director (FDC).

Position summary and main aims:

The main aim of the Individual Giving (IG) and Communications Officer role is to pursue opportunities with & fundraise from current and potential individuals to fund the relevant programmes, investments and costs of the Member Association. Through developing and implementing the individual giving strategy to reach annual targets and based on agreed KPI’s. IG & Communication officer should be creative and capable of developing and maintaining strong strategic mix of products (for: committed giving, sporadic gifts, merchandising, etc) and channels (digital, mass media, legacy, events). The role aims to assist the MA and FDC Director in decision making process through providing monitoring, evaluating and analysing the IG actual results (vs. the targets) and analysing the competitor activities and market trends. Moreover, the aim is also to strongly network and position SOS Children’s Villages brand according to the brand vision, mission and values and to develop an annual external communications strategy in alignment with the overall MA national strategy.

Location: Bethlehem

Contract: 3 months Limited Contract (Replacement) and might be extended

Direct Supervisor: Fundraising Development and Communications (FDC) Director

Key performance areas and main responsibilities:

Recruits and upgrades of committed givers directly via online channels to ensure sustainable income, including (Email Marketing via Mailchimp, FB Leads, LinkedIn Ads, WhatsApp messages, Google Ads and Instagram ads)
Converts leads and one-off donors to committed givers via online channels to ensure sustainable income
Improves employing digital media platforms and tools in implementing and development of fundraising campaigns
Responsible for verification, management, and sustainability of online channels (accounts) social media channels and website
Responsible for online content published on campaign landing pages & website
Responsible for tracking, analysing & reporting online FR campaigns based on standard KPI

Communications and brand:

Develop overall annual communications strategy, with special focus on donor acquisition & retention.
Develop and plan outreach activities & uses all available media platforms, social media channels and media relations to promote the work and impact of SOS Children’s Villages Palestine.
Define, implement and fulfil the individual fundraising and communications strategies in collaboration with the Director of FDC as reflected in the National Strategic Plan
Provide communications expertise to the FDC team, accompany fundraising campaigns and on-going content management and improvement of the Website and social media
Collect and support in producing compelling and engaging content (Stories, articles, PR, photos, videos, interviews) across several media outlets including social media, website, and newsletter that increase engagement and drive fundraising leads.
Closely cooperate with the National Director, the FDC Director, the National Programme Development Director, and the National advisors to pursue a consistent message about the organisation and its mission and activities
Positions the MA as a strong and consistent brand among potential and existing supporters based on the model, vision, mission and values. And maintain on-going brand integrity via consistent application of the brand guidelines.
Provide recommendations and guidance on brand matters and brand compliance during the implementation of main activities.
Liaise with FDC team colleagues for donor visibility, compliances and events preparations.
Prepare and provide monthly media monitoring reports

Strategic Relationship and Financial Management

Source, evaluate, establish and manage related supplier relationships in the best interest of the organisation.
Providing timely information and reporting for management decision-making.
Manage actual versus forecasted budgets monthly and analyse variances between income and expenses monthly.
Manage individual targets and activities monthly.
Assist in compiling and submitting donors fundraising reports timely and accurately.

Child rights & advocacy

Ensures child safeguarding issues and knowledge of media policy procedures to remain key in all actions and decision with all partners and FDC service providers.
Child rights & advocacy: the fundraiser ensures that communication for fundraising follows a child-rights terminology and approach (incl. respect of the children’s right to privacy) and is co-ordinated and consistent with communication and messages pursuing advocacy objectives. She/he meets regularly with MA staff in charge for advocacy activities to share information and co-ordinate the timing and the content of their activities.

Child Safeguarding (CS)

Responsible within own area of work to raise awareness of the SOS Child Protection Policy principles and to prevent and protect children from all forms of abuse, abandonment, exploitation, violence and discrimination.
Responsible to report any CS suspicion, concern, allegation or incident immediately, following Child Safeguarding reporting procedures. CS reports should be made to the IOR CS focal person and/or to the respective line manager.

Key skills and qualifications for the position:

Must criteria

A proven track record of at least 3-5 years in media and communications, online fundraising, digital marketing or online sales - depending on the educational background
Ability to do online fundraising campaigns in-house; hands-on creating and publishing campaign ads, setting up all relevant tracking tools, monitor and optimize online campaigns continuously in-house based on data analysis
University degree in marketing, sales, media, fundraising or any related field
Can identify with the vision, mission and values of SOS Children’s Villages
Fundraising approach - optimistic person; creative and result oriented; attitude of never-give-up and try-again
Understanding for the specific position of Communications towards Fundraising
Excellent oral and written communication skills
The person must have technical knowledge for briefing web developers and defining requirements regarding development of website and online fundraising tools, such as campaign landing pages and online donation forms
Working experience with image editing apps such as Adobe Photoshop Elements and video editing software such as Adobe Premiere Elements is a clear asset.

Competencies – knowledge, skills, abilities

Experience in planning, executing and analysing acquisition campaigns via mass marketing and direct marketing channels and tools
Knowledge and experience in customer relationship management (donor lifetime cycle)
Excellent networking skills (mainly with professional field of journalists and agencies)
Self-motivated, determined, innovative, pro-active and with a “can do” mentality, i.e. ability to identify and take advantage of fundraising opportunities
Optimistic person; creative and result oriented; interdisciplinary thinking regarding individual and corporate fundraising; familiar with competitor monitoring; attitude of never-give-up and try-again.
Good written and spoken English skills
Good MS Office commands (Word, Power Point, especially Access and Excel)

Able to manage own time and to work under high pressure

Preferred Additional Criteria

Good at relationship-building with different layers of the organization
Able to work with or within a virtual team
Feeling for design and layout
Conveys written information in a well organized, accurate and concise manner that can be easily understood by others (e.g. target group)
Good contacts to media and agencies (advertising, communication, telemarketing, direct marketing)

How to Apply:

Interested candidates must send their Cover Letter including related job achievements, CV, and three traceable references to:

HR@sos-palestine.org

by 3rd of February 2023.

Indicating in the subject line: IG & Communications Officer

Only short listed candidates will be contacted. Applications after deadline will be excluded.

Applications not conforming to the conditions will not be considered.

Certificate of Good Conduct/Police Clearance is mandatory to be submit in case of selection.