MEL Officer - Mercy Corps

Position Title : MEL Officer
Position Type : Full Time , Regular Contract
Location : Ramallah/ Gaza Office
Duration : One Year with possibility to Extension

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action—helping people triumph over adversity and build stronger communities from within. Now, and for the future. In Palestine, Mercy Corps has been working hand-in-hand with local communities and partners since 1980s and has staff in three offices based in East Jerusalem, West Bank, and Gaza. Mercy Corps work aims to increase the capacity of Palestinian’s civil society to promote inclusive social and economic development, long-term recovery, and respond to humanitarian need.

General Position Summary

The MEL Officer will be responsible on the implementation for Monitoring, Evaluation and Learning (MEL) activities for Mercy Corps Palestine. She/He will be responsible for contributing to technical assistance on MEL for each program and developing successful mechanisms for effective implementation and continuous improvement of monitoring and evaluation plans and systems for Mercy Corps programs in line with the Mercy Corps and donors MEL policies. The MEL Officer will be responsible to establish required M&E plans and systems, to develop tools for both monitoring and evaluation tools (in collaboration with programs), and to facilitate the accurate collection and conduct precise analysis of relevant data to measure program progress and impact and help provide information to stakeholders for decision-making. The MEL Officer will ensure proper implementation of MEL policy in all Mercy Corps programs.

Responsibilities and Duties

Support the development of M&E Plans, M&E tools, survey design, methodology, data analysis, and other directions required for assessing the impact of programs.
Ensure programs use the necessary MEL systems and tools, to inform and improve each individual program, as well as feed into the broader country-level MEL system and country strategy.
Support Mercy Corps Palestine programs in implementation of MEL activities as well as support developing data management system and monitoring and evaluation tools conducting baseline surveys and data collection, and any other MEL tasks.
Ensure the highest quality of data collection in the field, the flow of data from field throughout the program team, help the program to compile the data using the standard participant template.
Being the administrator Mercy Corps Data Management System for all Mercy Corps Palestine. Advise for tools building on the data management system for all programs and ensure responsiveness to Mercy Corps Global and Donor Requirements.
Lead relevant training to data collection enumerators making sure accurate and precise collection of data.
Lead the task-support team (enumerators and field monitors) through design proper templates, conduct sample checks, and provide guidance, mentoring and support as appropriate.
Support/Lead the implementation of the MEL minimum standards. Support, as needed, in program adherence to all minimum standards through providing guidance, needed templates, technical input and trainings to all programs.
Liaise with other partner INGO/NGO MEL teams to ensure Mercy Corps MEL team is representative and active.
Conduct Data Quality Assurance Review for Mercy Corps Programs Indicators as per MEL policy minimum standards and provide recommendations to improve program adherence to the minimum standards.
As needed and planned, conduct field visits, joint visit, spot visits and random checks for the implemented activities to ensure the quality and progress of the implementation as per the agreed plans. Share the observations of the monitoring activities with the MEL manager and program management team, ensure following up on the actions resulted and ensure its successful completion through conduct follow-up visits or Participants’ confirmation.
Liaise with programs concerned staff to ensure understanding of M&E requirements and best practices.
Work closely with program teams to compile participants data and making sure up-to-date data.
Conduct Baseline, Post-Distribution Monitoring (PDM) and end-line analysis and prepare analysis report.
Maintain up-to-date program participants database with all needed information (participants SADD, type of assistance, amount of assistance, data of assistance, ..etc.)
Being responsible for updating TolaData system for all Mercy Corps programs including uploading all evidences.
Write success stories, conduct focus group /Key informant interviews with the participants and provide insight of program implementation through field monitoring reports.
Regularly report any key issues of monitoring and evaluation to the Senior MEL Manager.
Participate in needs assessment and research studies through collection and analysis of quantitative and qualitative data as appropriate.
Participate in the design and conducting of post implementation monitoring surveys and share the findings with program management team.
Participate in design and conducting lessons learnt sessions through collection, analysis and reporting of data to program management.
Participate in promoting the culture of two way learning in the organization.
Commit to and support all efforts towards accountability, specifically to participants and adhering to the code of ethics and policies of Mercy Corps and the norms in the local society.
Perform work beyond normal office hours when necessary. Compensatory time-off is to be agreed in advance with the MEL Manager/HR.
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian mission.
Any other duties as required by the country MEL Manager.

Security

Ensure that all office or field tasks and activities are implemented with a clear analysis and understanding of security management priorities.

Organizational Learning

As part of our commitment to organizational learning – and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve – Mercy Corps expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Participants

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our partners and to international standards guiding international relief and development work, while actively engaging partner communities as equal partners in the design, monitoring and evaluation of our field projects.

Authority and Accountability

Supervisory Responsibilities : NA

Accountability

Reports Directly To: Senior Monitoring, Evaluation and Learning Manager

Works Directly With: Director of Programs, Program Teams, other MEL team members, Finance and Compliance Department, Operations Department, Procurement Department, local partner NGOs, enumerators as needed.

Job specification

Bachelor’s degree in business administration, project management, economic development, engineering, or any related field.
5+ years proved experience in Monitoring and Evaluation in INGO/funded projects.
1+ years of experience in supervising and leading data collection.
1+ years of experience in working with quantitative and qualitative data collection and analysis.
Multi-sectoral MEL experience in (Youth Development, Entrepreneurship, WASH, CTP, ..etc.)
High proficiency in using MS Office, especially Excel, database management and statistics packages: SPSS or other statistical package, Google Apps, Google Analytics and PowerBI
Excellent Experience in data treatment, collection, analysis and visualization.
Experience in leading baseline, end-line, surveys, and FGD sessions.
Experience in writing success stories and lessons learned.
Excellent technical reporting skills.
Fluency in spoken and written of English and Arabic languages is required.
Ability to interact effectively with international and national personnel, as well as with project partners and community members.
Ability to conduct oneself with sensitivity and respect toward others

Success Factors

The successful MEL Officer will be capable of multi-tasking, excellent communication and coordination skills with strong personality, have initiative, drive, and energy, and experience with on the job coaching. The ideal candidate will have the ability and curiosity to work comfortably and effectively with team members of varied work styles and cultures, follow procedures and meet deadlines with flexibility and creativity in planning and problem solving. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Job specification

Bachelor’s degree in business administration, project management, economic development, engineering, or any related field.
5+ years proved experience in Monitoring and Evaluation in INGO/funded projects.
1+ years of experience in supervising and leading data collection.
1+ years of experience in working with quantitative and qualitative data collection and analysis.
Multi-sectoral MEL experience in (Youth Development, Entrepreneurship, WASH, CTP, ..etc.)
High proficiency in using MS Office, especially Excel, database management and statistics packages: SPSS or other statistical package, Google Apps, Google Analytics and PowerBI
Excellent Experience in data treatment, collection, analysis and visualization.
Experience in leading baseline, end-line, surveys, and FGD sessions.
Experience in writing success stories and lessons learned.
Excellent technical reporting skills.
Fluency in spoken and written of English and Arabic languages is required.
Ability to interact effectively with international and national personnel, as well as with project partners and community members.
Ability to conduct oneself with sensitivity and respect toward others

Success Factors

How to Apply:

Qualified persons with disability are highly encouraged to apply.

Interested candidates are encouraged to submit an application online HERE no later than Saturday , 15 April 2023

Only short-listed candidates will be contacted.

Please apply separate application for each position you are interested in.