Unified Messaging Administrator - UNRWA
- Posting Title: Consultant – Unified Messaging Administrator, (Local);(UNICC Partnership)
- Department/Office: United Nations Relief and Works Agency (UNRWA)
- Duty Station: HQ Gaza
- Posting Period: 28 September 2023 - 11 October 2023
- Job Opening Number: 23-UNRWA - Information Management - Gaza-218946-Consultant
- Staffing Exercise N/A
Duties and Responsibilities
- Administrator – design, implementation, administration and maintenance of Exchange Online and messaging infrastructures and other O365 services in ICC partners operations. The incumbent is responsible for implementing, managing and maintaining standard configurations, monitoring and analysis tools, as well as assisting with the solution of the problems related to ICC or ICC partners as a part of the incident management process.
- Deployment– design, final testing and deployment of email solutions and related systems as well as all related technical documentation as part of release management process.
- Analyst – analyzing the technical needs of customers, end-users and stakeholders while helping identify technical problems and propose solutions as a part of problem management process.
- Resolve incidents, implement and participate to problem resolutions.
- Collaborate with other teams to implement service and system monitoring, alerting and reporting of the Unified Messaging services; Collaborate with other teams to define and develop documented procedures.
Qualifications:
- A university degree or master’s degree from an accredited educational institution in information technology, information management, Information systems, computer science, computer engineering, Software engineering, Business Administration, Management, or other related disciplines;
Experience:
- A minimum of 5 years of experience for a bachelor’s degree and a minimum of 3 years for a master’s degree in managing, operating and maintaining Microsoft Office 365 Services focused on Exchange Online.
- Excellent knowledge of Microsoft Exchange Online;
- The consultant must hold industry certifications in Microsoft related areas and Office 365;
- Exposure in migration projects such as on-premises to cloud Exchange and related integration features are highly desirable;
- Experience in scripting, in particular PowerShell and automation;
- Desirably, the candidate would have good understanding of other messaging platforms, such as, SendMail, PostFix, messaging security using technologies including PKI, S/MIME, DKIM and DMARC, as well as email archiving, journaling and hygiene platforms.
- Experience with service management (ITIL) and project management (PMI, Prince2) methodologies
- Good interpersonal skills and ability to work in a team of diverse skills;
- Good communication and presentation skills;
Contract Conditions:
- • The duration of the consultancy is 6 to 11 months, extendable according to performance and availability of funds.
- • Remuneration for this consultancy will be 1600.00 USD, depending on the fund availability, qualifications, and relevant experience.
- • The incumbent can be in any UNRWA field of operations (Gaza, Jordan, Lebanon, Syria, or West Bank).